Frequently asked questions

Request care online or call (312) 224-1001. We will talk through your needs, schedule a home visit and build a care plan with you.

For nursing services, yes: care follows a plan approved by a physician. For homemaker and caregiver services, usually not, though some programs require one. We will tell you what is needed.

It depends on the services, your schedule and any approvals your coverage needs. We will give you a realistic start date when we talk.

A homemaker helps with the household, like cleaning, meals and errands. A home health aide gives hands-on personal care, like bathing, dressing and help moving safely.

Yes. Our pediatric nurses care for medically fragile and technology-dependent children at home.

Cook, DuPage, Lake, Kane, Will and Winnebago Counties in Illinois, from our office in Des Plaines.

Medicare usually does not cover private duty nursing or ongoing help with daily activities. Medicaid programs, the VA, insurance and private pay may. See Coverage and Payment Options.

Many long-term care policies cover home care. Share your policy details and we will help you check what is included.

Yes. Every caregiver passes a background check and completes training before caring for clients.

We introduce your caregiver before or at the first visit. If the match is not right, tell us and we will work with you on a change.

Tell us your preferred language and we will match whenever we can. Free language help is also available when you talk with our office.

Yes. We provide home care to eligible veterans, surviving spouses and spouses of veterans. See Veterans Care for how to begin.

Your VA authorization or referral number if you have one, and the name of your VA care team contact.